Return & Refund Policy

Littlebizsmarts
Address: 511 W University Ave Apt 3, Champaign, IL 6182, United States
Email: support@littlebizsmarts.com
Business Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Littlebizsmarts, we are committed to ensuring a positive shopping experience for every customer. We understand that sometimes a product may not meet your expectations or may require exchange or return due to various reasons. This Return & Refund Policy outlines the processes, timelines, and terms associated with returning products purchased from littlebizsmarts.com, our online store offering t-shirts, hoodies, shoes, and hats.

Our policy is designed to be transparent, professional, and customer-friendly. We handle all returns and refunds promptly, efficiently, and without imposing any fees, ensuring our customers can shop with confidence.

1. General Policy Overview

Littlebizsmarts provides a 30-day return window for all eligible products. Customers can request a return within 30 days from the date of delivery. Refunds for returned items will be processed within 7 days of receiving the returned merchandise. Importantly, no fees are charged for returns or refunds under this policy.

Our goal is to ensure complete customer satisfaction while maintaining a clear, professional, and streamlined process for returns and refunds.

2. Eligibility for Returns

To qualify for a return or refund, products must meet the following conditions:

1. The return request must be submitted within 30 days of the original delivery date.
2. The item must be in its original condition—unused, unwashed, and free from damage, stains, or alterations.
3. Original packaging, tags, and labels must be included.
4. Proof of purchase, such as the order number or receipt, must be provided.
5. Products eligible for return include:

• T-shirts
• Hoodies
• Shoes
• Hats

Items that do not meet these conditions may be rejected, and we will provide an explanation if a return is denied.

3. Non-Returnable Items

While most items are eligible for return, certain situations may render a product non-returnable, including but not limited to:

• Customized or personalized products (unless damaged or defective)
• Gift cards or vouchers
• Items damaged due to misuse, accidents, or improper care

If you are unsure whether your item is eligible for return, please contact our support team at support@littlebizsmarts.com.

4. How to Initiate a Return

To start a return, follow these steps:

Step 1: Contact Customer Support

Email our team at support@littlebizsmarts.com with:

• Your full name
• Order number
• Product(s) you wish to return
• Reason for the return

Our customer support team is available 8:00 AM – 7:00 PM (EST), Monday – Saturday. We will provide you with instructions for returning the item and any necessary shipping labels if applicable.

Step 2: Prepare Your Package

• Place the item in its original packaging with all tags and labels intact.
• Include a copy of the proof of purchase or order confirmation.
• Ensure the package is secure to prevent damage during shipping.

Step 3: Ship the Item

Return shipping instructions will be provided by our support team. Customers are responsible for sending the item to our designated return address:

Littlebizsmarts
511 W University Ave Apt 3, Champaign, IL 6182, United States

Once the item is received at our facility, we will inspect it to ensure it meets return eligibility requirements.

5. Inspection and Refund Process

Upon receipt of your returned item, our team will conduct a careful inspection to confirm that the product meets our return criteria. This process includes:

1. Verifying the condition of the item (unused, unwashed, undamaged).
2. Checking for original packaging, tags, and proof of purchase.
3. Confirming the product corresponds with the original order.

Refund Timeline

Once the return is approved, refunds will be processed within 7 days. Refunds will be issued to the original payment method used for the purchase. Customers will receive a notification confirming the refund has been initiated.

No Fees

Littlebizsmarts does not charge any return or refund processing fees. The full purchase price of eligible products will be refunded.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our support team at support@littlebizsmarts.com. Our team will guide you through the exchange process, which includes:

1. Verifying product availability for the requested replacement item.
2. Providing instructions for returning the original item.
3. Shipping the replacement item after receiving the original product in eligible condition.

Exchanges are treated as returns followed by new purchases, and the same 30-day return window and 7-day refund processing timeline apply.

7. Damaged or Defective Items

Littlebizsmarts strives to ensure that all products are of the highest quality. In the unlikely event that you receive a damaged or defective item, please contact us immediately at support@littlebizsmarts.com.

To expedite the resolution process, provide the following:

• Order number
• Photos clearly showing the damage or defect
• Description of the issue

Upon verification, we will:

• Offer a full refund within 7 days
• Arrange a replacement product if available
• Provide return shipping instructions at no additional cost

Our priority is to ensure the issue is resolved efficiently and with minimal inconvenience.

8. International Returns

Currently, Littlebizsmarts ships and accepts returns only within the United States. International orders are not eligible for return under this policy.

9. Return and Refund Timeline Summary

10. Responsibilities of Customers

To ensure a smooth return and refund process, customers are responsible for:

• Following return instructions provided by our support team
• Including all original packaging, tags, and proof of purchase
• Shipping the product securely to prevent damage during transit
• Contacting support promptly if issues arise

While we process refunds at no cost, customers are expected to comply with these procedures to maintain eligibility.

11. Contacting Customer Support

For questions, concerns, or assistance with a return or refund, contact our support team:

Email: support@littlebizsmarts.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Our team is trained to provide professional guidance, resolve inquiries efficiently, and ensure a positive customer experience throughout the return and refund process.

12. Transparency and Accountability

Littlebizsmarts operates with a commitment to transparency and accountability. We maintain:

• A verifiable U.S. business address: 511 W University Ave Apt 3, Champaign, IL 6182
• Clear contact details and operating hours
• No hidden fees for returns or refunds
• A structured and documented return and refund process
• Professional communication with every customer

By maintaining these standards, we aim to establish trust, reliability, and confidence in every purchase made on our website.

13. Customer Satisfaction

Customer satisfaction is central to the mission of Littlebizsmarts. We understand that returning an item can sometimes be stressful, and our team is committed to:

• Providing prompt responses to inquiries
• Clarifying any questions regarding eligibility, process, or timelines
• Resolving disputes professionally and fairly
• Ensuring customers feel confident in shopping with us

Every step in the return and refund process is designed to make your experience seamless and stress-free.

14. Policy Updates

Littlebizsmarts reserves the right to update this Return & Refund Policy from time to time to reflect changes in our operations, products, or customer service practices.

Any updates will be clearly communicated on our website and will be effective immediately upon posting. Customers are encouraged to review this policy periodically to stay informed.

15. Contact us

• Contact: support@littlebizsmarts.com
• Business Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
• Address: 511 W University Ave Apt 3, Champaign, IL 6182, United States

Littlebizsmarts strives to provide a professional, transparent, and customer-friendly return and refund experience. Our goal is to ensure that every customer feels valued, supported, and confident in their purchases.